Privacy Policy
Effective date: Pending legal approval
What we collect
We process account identifiers, organization and product configuration, support conversations, knowledge sources, operational logs, billing state, and usage measurements needed to provide the service.
Customer support content may contain personal data selected by you or your end users. You control what content is submitted to the service.
How we use data
We use data to authenticate users, isolate organizations and products, answer support questions, deliver messages, prevent abuse, measure reliability, and provide customer support. We do not sell personal information.
Processors and transfers
The service may use Railway, Clerk, Resend, OpenAI, PostHog, Google Analytics, Sentry, Better Stack, and Cloudflare as subprocessors when configured. Production data residency and transfer safeguards must match the approved subprocessor schedule.
Retention and deletion
Organization owners can request deletion. Access is suspended immediately and data is scheduled for deletion after the configured retention window, subject to legal, fraud-prevention, and backup-retention obligations described in the approved policy.
Your choices
You may request access, correction, export, or deletion by using workspace controls or emailing [email protected]. Analytics is consent-controlled and support content is excluded from session replay.
Contact
Questions about privacy should be sent to [email protected].